Privacy policy

This Privacy Policy describes how Coldwater River Holdings LLC and its affiliates (together, “Coldwater River,” “we,” “us”) collect, use and share information through coldwaterriver.com and our related pages, forms, emails, scheduling tools, events and services (the “Services”). By using the Services, you agree to this Privacy Policy.

Information we collect

Information you give us

This includes your name, email address, phone number, mailing address, organization, event details, information about your family or business, payment information (processed by our payment providers), and anything else you submit, upload or share with us, including through forms, scheduling, email, calls, texts, events and engagements.

Information collected automatically

We, our service providers and other third parties may automatically collect information about your device and how you use the Services, such as IP address, browser and device type, pages and content viewed, links clicked, referring pages, dates and times, and general location. This may be done with cookies, pixels, tags, scripts, server logs and similar technologies, on our site and in our emails.

Information from other sources

We may receive information about you from people who refer or introduce you, advisors, event organizers and co-sponsors, business partners, social media platforms, service providers and publicly available sources.

How we use information

We may use information for any lawful business purpose, including to:

• Provide, operate and improve the Services
• Respond to inquiries, schedule calls and plan events
• Communicate with you by email, phone and text
• Market and advertise our products, services, books and events, including personalized and interest-based advertising, and measure the results
• Analyze use of the Services and develop content, research and new offerings
• Protect the security of the Services and prevent fraud
• Comply with legal obligations and enforce our rights
• Fulfill any other purpose described when the information is collected or with your consent

How we share information

We may disclose information:

• With our affiliates and related companies
• With service providers that support our business, such as hosting, scheduling, customer relationship management, email, payment, analytics and advertising providers
• With referral partners, business partners, event organizers and co-sponsors
• With advertising and analytics partners, which may use it to show you ads on other sites and to measure performance
• With other third parties, including for their own marketing purposes or in exchange for value, where permitted by law
• In connection with a merger, financing, reorganization, sale or transfer of all or part of our business or assets
• To comply with law, respond to legal process, or protect the rights, property and safety of Coldwater River and others
• With your consent or at your direction

We may also use and share aggregated or de-identified information for any purpose.

Cookies and similar technologies

You can set your browser to refuse or delete cookies, though some features may not work as a result. The Services may not respond to “Do Not Track” signals. To learn about choices for interest-based advertising, visit optout.aboutads.info and optout.networkadvertising.org.

Emails, calls and texts

You can unsubscribe from marketing emails using the link in any email. If you agree to receive text messages, reply STOP to opt out; message and data rates may apply, and consent is not a condition of purchase. Even after you opt out of marketing, we may still send messages about your requests, transactions or engagement.

Your choices and rights

Depending on where you live, you may have the right to request access to, correction of or deletion of your personal information, or to opt out of its sale, sharing or use for targeted advertising. To make a request, email aaron@coldwaterriver.com with “Privacy Request” in the subject line. We may need to verify your identity, and we will respond as required by applicable law. We may decline requests where the law allows.

Families and clients we work with

Information shared during an engagement is also governed by your engagement agreement. If the two conflict, the engagement agreement controls.

How long we keep information

We keep information for as long as reasonably necessary for the purposes described in this policy, or as permitted or required by law.

Security

We use reasonable measures to protect information, but no method of transmission or storage is completely secure, and we cannot guarantee security. You share information at your own risk.

Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from them. We do not knowingly sell or share the personal information of anyone under 16. If you believe a child has provided us information, contact us.

Other websites and services

The Services may link to or use third-party websites and services, such as scheduling and payment tools. Their own privacy policies govern how they handle information.

Location

The Services are operated from the United States, and information is processed in the United States.

Changes

We may change this Privacy Policy at any time by posting the updated version here. Changes take effect when posted. Your continued use of the Services means you accept the changes.

Contact us

Coldwater River Holdings LLC
422 W Guthrie Dr, Upper Sandusky, OH 43351
aaron@coldwaterriver.com
(567) 232-9011